Policies and Procedures
Policy 502 – Returned Payments
July 1, 1999
July 25, 2011
Director of Student Accounts
Office of Student Accounts and Univ. Receivables
It is the responsibility of each department or school to pursue collection of funds pertaining to returned payments. Departments must follow collections guidelines articulated by the Office of the State Controller.
The Office of Student Accounts and University Receivables (SAUR) receives notice from the bank when items are returned due to insufficient funds or other reasons. Returned payments may not be redeposited. SAUR purchases the item(s) from the bank and sends the item(s) to Accounting Services for processing. Accounting Services charges the item(s) back to the University account number which originally received credit when the payment was deposited and forwards the item(s) to that department for collection.
A processing fee, not to exceed $25.00, may be charged and collected for a payment on which payment has been refused by the payor bank because of insufficient funds or because the drawer did not have an account at that bank. If a collection agency collects or seeks to collect on behalf of a State agency such processing fee, the processing fee must be separately stated on the collection notice.
Departments must deposit the returned payment fees collected into the fund that provides the majority of the support for the following:
- the position responsible for collecting the fee.
- other expenses incurred in collecting the fee.
Reason for Policy
This policy provides guidance to departments when payments previously deposited are returned by the bank. The Office of the State Controller provides guidance regarding the collection of receivables. Further, this policy specifically conforms with those guidelines set forth by the Office of the State Controller and N.C. Gen. Stat. 25-3-506 dealing with the collection of processing fees for returned payments.
Frequently Asked Questions
For detailed information about student payment options visit:
|Payments||Student Accts. and Univ. Recv. - Cashier's Officeemail@example.com|
|Departmental Funding||Student Accts. and Univ. Recv. - Student Accountsfirstname.lastname@example.org|
July 25, 2011: Wording and title changed to reflect ACH returns.
July 18, 2011
September 4, 2009
June 24, 2005